"Kind and caring staff"

About: Victoria Hospital / Endoscopy

(as the patient),

I came into the unit for a colonoscopy and although I have been many times before this time I was more apprehensive but I need not have worried all the staff in this unit are kind and caring to everyone but my three gold stars go to Callum , S/N Ashley and S/N Natalie  for making me feel so much better, there is so much negativity about the NHS I just wanted to make a positive remark, so thanks for making this wee old wreck walk out feeling 10ft tall.

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Response from Gillian Ogden, Clinical Nurse Manager, Planned Care, NHS Fife

picture of Gillian Ogden

Dear Sheila52

Thank you so much for your lovely comments about your experience and our staff in the Endoscopy Unit, Victoria Hospital. I can understand why you felt apprehensive about coming for a colonoscopy and it was great to read that our staff made you feel better about it.

I will share your post with all our team who will be grateful that you took the time to post. Callum and Natalie are not on duty today, however Ashley has been presented with her 3 gold stars!

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Thanks again and I hope that you have recovered well from your procedure.

Kind regards

Gill Ogden

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Sheila52 (the patient)

Awww well done for presenting them on my behalf, i'm not sure if they remember me but you are simply the best thank you so very much xx