"Excellent care for Emergency Minor Procedure"
About: Aberdeen Royal Infirmary / General Surgery Aberdeen Royal Infirmary General Surgery AB25 2ZN NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) NHS Grampian / Grampian medical emergency department (GMED) NHS Grampian Grampian medical emergency department (GMED) Aberdeen AB25 2ZP
Posted by R Ybon (as ),
I suddenly developed an abscess in my inner left thigh and it grew big and very painful on a weekend. I phoned NHS 24 for advice on the Saturday and rang them again on the Sunday. They managed to get me a late afternoon appointment in G-Med, Aberdeen Royal Infirmary.
The GP that saw me was very patient in ensuring that I would be seen that day and contacted several departments in the hospital who would be able to look at my case and treat me.
It took some time before I was referred to Ward 504 General Surgery at past 6 pm. When I was in the Treatment Room waiting for a doctor, the nursing staff were very nice and tried to make me comfortable.
I was seen by a doctor and his team who were doing the rounds in the Ward at 7 pm and was offered a choice of my treatment. I opted to go for the procedure under local anaesthetic because I was in great pain and want to be home that evening.
At 9 pm, Mr Syed and Alan did the procedure quickly and though it was very painful (even with local anaesthetic), I was glad it was done!
I am thankful to the doctors as well as the auxiliary nurse who held my hand during the procedure. I was discharged at 10.30 pm. My aftercare was provided by Nurse Cumming (Denburn Medical Practice) who was very gentle and kind.
Huge thanks to the NHS (NHS 24, NHS Grampian G-Med, Aberdeen Royal Infirmary, Denburn Medical Practice) who were involved in my care.
I may have only a minor ailment that required a minor procedure BUT my patient experience in using the NHS is something to be shared and as a patient, I received an excellent healthcare treatment.