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"At no time have I felt I have actually been listened to"

About: University Hospital Wishaw / Day Surgery University Hospital Wishaw / General Surgery (Wards 16-18) University Hospital Wishaw / Pre Operative Assessment

(as the patient),

Over the course of the past 2 years I have experienced pain which has impacted greatly on my life, work and limited my choices. I have followed all the correct procedures to attempt to find answers, however, although I have received many tests I have to date no answers. The most common answer so far has been to discharge me, even when is has been an administrative error.

I am totally disappointed with the service I have received and at no time have I felt I have actually been listened to - to the point that I have been viewed as if I am lying about symptoms to which one consultant said I would just have to live with it. There has been many conflicting answers and opinions and I am at the point I feel completely lost whilst still experiencing a great deal of pain on a daily basis.

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Responses

Response from Maureen Dobbin, Service Manager Maternity & Neonates, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Maureen Dobbin
Service Manager Maternity & Neonates, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 14/06/2016 at 10:56
Published on Care Opinion at 16:18


picture of Maureen Dobbin

Dear Extremely Concerned,

Many thanks for taking the time to post your comments. I am dissappointed to hear that you have had a poor experience of our service. In order to help me investigate your concerns and hopefully get you the information, answers and care that you need, could you please contact our patient affairs manager on 01698 366558 with your details.

Best Wishes

Maureen

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