"Surgical admission unit"

About: The James Cook University Hospital

I would like to say thank you to all the staff

Each and every one of the staff were very caring and empathetic

Nothing was too much for them at all

The staff made me feel welcome and comfortable therefore able to easily ask questions

Also the anaesthetist and the team made me feel relaxed as I was very nervous. The consultant was very good as usual, they changed my quality of life in 2014 and I thank the consultant for that

Many thanks again

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Response from The James Cook University Hospital

Good afternoon

Thank you for contacting the Trust to express your gratitude for the care and treatment recently received on the Surgical Admissions Unit at The James Cook University Hospital.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write.

I will ensure your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work.

These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives.

We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344.

For further information or if you wish to nominate staff for either of these awards, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your compliment, it is much appreciated.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

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