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Is anyone there?

Story from nhs.uk

"Is anyone there?"

About: Queen's Hospital (Romford)

Wednesday 8th June 2016 10.30am. I have a query about an appointment with the Orthopaedic Dept.

I rang 435000 which went unanswered for about 10 minutes. I looked up the number for Orthopaedics on their website and phoned that. I was answered by someone from Occupational Therapy.

Just how am I supposed to contact this hospital?

Then to add insult to injury I left unfavourable feedback wherein it required my email address. What about your email address so that we can contact you?

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Responses

Response from Queen's Hospital 7 years ago
Queen's Hospital

Submitted on 20/06/2016 at 14:02
Published on nhs.uk on 22/06/2016 at 02:31

Thank you for your comments regarding the difficulty you had trying to contact the Orthopaedics Department. Your comments regarding the lack of or incorrect information on our Website has been passed onto the Manager in Communications, for their investigations.

In the meantime, you can contact our Patient Advice and Liaison Service, who will be happy to look into any concerns you may have regarding your appointment. They can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk .

Yours Sincerely

Kathryn Halford

Chief Nurse

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