"My Sons visit to Grantham A&E"

About: Grantham & District Hospital / Accident and emergency

(as a parent/guardian),

I brought my son into Grantham A&E following a fall. He had very visibly broken his arm. Despite the 3 hr wait the triage nurse (Donna) decided that he needed to be seen quickly and called a Dr. We then met Dr Paul (or Uncle Paul as he introduced himself to my son) and the service and care he gave us was outstanding. I have never had a Dr chase up a patient in XRay! He would not send us back into the waiting room to wait as he wanted my son treating quickly. Within 2. 5 hrs my son was treated, X-rayed, plastered and on his way to Lincoln hospital for surgery, I can not say thank you enough to the team at Grantham - everyone we encountered were so brilliant. Well done Grantham A&E and a big thank-you.

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Response from United Lincolnshire Hospitals NHS Trust

Dear NLW,

Thank you for sharing your kind words.

I will make sure Donna and “Uncle Paul” get a copy of this compliment for their portfolio. I will also ensure a copy is available for all the staff to read.

We always try to ensure we treat everyone as we would like to be treated ourselves.

Teresa Shepherd

Sister - Accident and Emergency Department, Grantham