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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Salford Royal

My mother was rushed in by ambulance suffering with acute pain in her abdomen.

She was seen straight away by the team in the Majors area.

Tests and scans were done without delay and she was admitted to EAU where she was for 3 days and she received excellent care from the charge nurse (unfortunately can't mention the name) but was absolutely amazing, gave her privacy and dignity and was reassuring when she was in a lot of discomfort. Finally moved to L4 excellent care again by all staff. Thankfully now recovering well at home. Thank you very much to each and every one of you.

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Responses

Response from Salford Royal 7 years ago
Salford Royal

Submitted on 11/08/2016 at 13:09
Published on nhs.uk on 12/08/2016 at 02:31

Hi Karon

Many thanks for taking time to write your review of our A&E services. We always appreciate feedback on our staff and we're delighted to hear that your mother had a positive experience of our service.

We would be happy to share this with the team, if you could contact our PALS service, we can ensure that your comments reach all who were involved in your care. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you.

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