"Disgusted in Consultants treatment of my mother"

About: Manchester Royal Infirmary

I have never been so disgusted by the attitude shown to my mother during a consultation. Over 2 hours late, no apology, never made eye contact and spent the entire session resting their head on their arm.

Spent a good proportion of the session talking about her liver when it was her pancreas she was there for. Referred to her age on multiple occasions and made her feel worthless and not worth investing treatment in. I will be asking for a second opinion and for a change of specialist. The lack of compassion, disrespect and sheer arrogance shown was disgraceful and not acceptable

Story from NHS Choices

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Response from Amy McCawley, Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank-you for taking the time to write to us about your experience at Central Manchester University Hospitals via the NHS Choices website. It is important to us that all comments are heard and seen as an opportunity to make changes and improvements wherever possible.

We were very sorry to hear of your experience within our Gastroenterology service where you found your mother's consultant was not professional during her consultation. It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously and shared with the Directorate Manager of Gastroenterology.

After consideration of this response you may wish to provide more detail which will allow us carry out a investigation. If you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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