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Excellent service

Story from nhs.uk

"Excellent service"

About: Hull Royal Infirmary

Recently attended via GP. Seen reasonable quickly despite being very busy. All staff very efficient and pleasant. Only niggle was the obvious phone argument between a&e staff and the neuro (the dr the GP had wanted me to see but wouldn't accept the referral) as neither of them wanted to see me. Once seen service was faultless. Special thanks to the staff from MRI who accompanied me to and from my scan for being particularly attentive, but all the staff were great. Pleasantly surprised by how quickly I was able to be seen, have MRI and be discharged.

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Responses

Response from Hull Royal Infirmary 7 years ago
Hull Royal Infirmary

Submitted on 22/06/2016 at 18:46
Published on nhs.uk on 24/06/2016 at 02:31

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the teams involved with your care.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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