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Minor injuries unit

Posted By Another nurse

"Minor injuries unit"

About: West Glasgow Ambulatory Care Hospital (Yorkhill) / Minor Injuries Unit

(as the patient),

Attended minor injuries unit with a possible broken toe that was becoming more painful.

Reception staff were friendly and approachable. Radiographer was pleasant. Advanced Nurse Practitioner, Jennifer was outstanding - friendly, upbeat and efficient.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 06/06/2016 at 13:43
Published on Care Opinion at 16:01

Dear Another nurse

Thank you for taking the time to share your recent experience on Patient Opinion. I am very pleased to hear that you felt welcomed by our staff and was greeted in a friendly manner. That is how every patient should feel.

I will pass on your kind words to the department and I hope you are doing well.

Best wishes

Lisa

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