"New baby"

About: University Hospital Of North Tees

After giving birth to my first baby I visited several wards. Firstly my experience of delivery ward was excellent, staff were friendly, professional and listened to my requests. I then had to stay on the postnatal ward, although staff were busy they were happy to help when I requested it.

Due to some problems with baby’s feeding we found ourselves back at North Tees in the paediatric day unit, this was quite traumatic as we had a 5 hour wait with very little communication to what was happening with a poorly baby, but were eventually sent to the children’s ward overnight, where we were cared for very diligently by some exceptional staff.

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Response from University Hospital Of North Tees

Thank you for your kind comments which will be forwarded to the Directorate.

We will also forward your comments regarding your 5 hour wait in the Paediatric Day Unit to the Directorate for their attention.

If you would like to discuss this further please contact the Patient Experience Team on 01642 624719.

Please accept our good wishes for the future.

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