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communication

Story from nhs.uk

"communication"

About: New Cross Hospital

I have tried to cancel and change appointment number changed no number given have to go through switch board attempted 4 times always busy and told to hold.Having tratment and appointments at this hospital the care has declined rapidly . I suggest you inform patients about change and update your website this is not only annoying but costly to your patients when only having a mobile phone .

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Responses

Response from The Royal Wolverhampton NHS Trust 7 years ago
The Royal Wolverhampton NHS Trust

Submitted on 06/06/2016 at 11:35
Published on Care Opinion at 13:19

Dear Lyn Cooper

Thank you for taking the time to post your comments relating to your recent experience when trying to contact our Appointments Department. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, can you please contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling
Head of Patient Experience and Public Involvment

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