"Impossible to get through on maternity phone line"

About: St Mary's Hospital (London)

I have spent hours trying to get through to someone on the line given to me in my ante-natal letter to change the appointment. The line is either engaged or rings out to be hung up on. On calling the main St Mary's switchboard, I am told it is the only way I can change the appointment. There needs to be better phone support or the option of email communication so patients can contact the ante-natal department.

The number in question is: 0203 313 5370

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you have had trying to get through to the Antenatal Clinic at St Mary’s Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

We would like to encourage you to contact PALS on either 0203 312 7777 or email pals@imperial.nhs.uk

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