"Staff was kind and understanding"

About: Southend Hospital / General medicine

(as the patient),

I was called to Southend hospital for biopsies to be taken after a suspicious mammogram result - the staff in outpatients were fantastic, every single one introduced themselves by name, and were very kink and understanding. I went back for the results today and saw different staff, but their approach was the same. I can't praise them highly enough!

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Response from Louise McIver, Patient Involvement Coordinator, Southend University Hospital NHS Foundation Trust

Dear Elaine,

Thank you for your post relating to the care and attention you received on both visits.

It is great to hear such positive feedback and please be assured I will send on your compliments to the relevant teams.


  • ElaineK thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too