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About: Burnley General Hospital

Excellent staff and although there was a wait I didn't mind as it was a Sunday evening

Treated really well and grateful to the staff

I would say the only negative was the TV on in the waiting room showing a grisly murder and corpse not sure it's appropriate for a waiting room

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Response from Burnley General Hospital 7 years ago
Burnley General Hospital

Submitted on 31/05/2016 at 09:39
Published on nhs.uk on 01/06/2016 at 02:31

Dear Michelle

Many thanks for your feedback on your experience of the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

I am so pleased that you felt you were treated really well and that you found the staff to be excellent.

How-ever, I do apologise about the programme on the TV.

I will ensure your comments are passed onto the team.

Many thanks again and Best Wishes

Helen Ritchie

Senior Patient Experience Facilitator

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