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Rude reeptionists

Story from nhs.uk

"Rude reeptionists"

About: Whipps Cross University Hospital

Worst customer service ever. They barely gave us any eye contact during registration. I came back to reception desk while waiting for doctor and asked them about the nearest police station (as I needed to report the incident). They seemed annoyed as I was interrupting them from gossiping, they answered "I have no idea" and started chatting again. Please note there was no queue and they were both in front of a computer. "Let me check this for you" or "I'm sorry I can't help" don't seem unreasonable answers for FOH staff.

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Responses

Response from Martin Worwood, Patient Experience Measurement, Barts Health NHS Trust 7 years ago
Martin Worwood
Patient Experience Measurement,
Barts Health NHS Trust

Submitted on 31/05/2016 at 14:55
Published on Care Opinion at 15:19

We are very sorry to read of your recent experiences at Whipps Cross Hospital.

We would like to look into the concerns you have raised here and would ask that you please contact us with some more detailed information so that we are able to do this. You can contact us by calling our PALS team direct on 020 3594 2040 or pals@bartshealth.nhs.uk.

Kind regards

Barts Health NHS Trust

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