"Eye Care"

About: Sir Robert Peel Hospital

I had an appointment 9th May to discuss my eyes. I notified the consultant then (although they should have it on record) that i only had a couple of days left on soft lenses. The consultant said they would order them straight away.....

30th May and i am still waiting!! I wear 2 contact lenses in each eye and have had to wear the same lenses 4 or 5 days. My eyes are sore and itchy because of this. I go away friday, i need them before then, infact i needed them 3 weeks ago.

I have phoned numerous times to be told the person who orders them is on holiday. Why was i not told this at the time? And also to be told they have no other way of ordering them and i will just have to wait until June!! Does the NHS really find this acceptable. I have never had this issue in the 20 years i have used this hospital. Absolutely disgraceful service.

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Response from Sir Robert Peel Hospital

Dear Reviewer

We are sorry to read that Sir Robert Peel Community Ophthalmology Department has not met your patient needs. Could you please contact the Patient Advice and Liaison Service (PALS) directly 01283 593110, our service is available Monday to Friday 09:00 – 16:30 to discuss your concerns.

Kind regards

PALS team

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