"Incorrect appointment time."

About: Barking, Havering and Redbridge University Hospitals NHS Trust

(as the patient),

I had an appointment for ENT clinic at 1.40pm at 2.30pm I was aware people were being seen with their appointments after mine, so my husband asked the nurse who made enquires, and told us my appointment had been changed to 3.30, but no letter sent out.

Also the appointments section were too busy to explain why?

When I did see the register they informed me they have lunch from 1.00 to 2.00, and this was happening often. Not good enough!

I contacted PALS in May and still wait for reply, have contacted once by phone but still no answer.

Please look into this as there is obviously something not right.

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Response from Siobhan Francis, PALS Officer, Barking, Havering and Redbridge University Hospitals NHS Trust

I am sorry to hear of your comments regarding your recent visit to the ENT clinic. I would like to put you in touch with Kelly Taylor, our Patient Advice and liaison Service manager, to look into these concerns and also regarding your May contact with the PALS team. You can contact her directly on 01708 435 454, or by email kelly.taylor@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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