"Day surgery and aftercare"

About: The Dudley Group NHS Foundation Trust

The staff on the day surgery ward were excellent. In particular the nurse in charge was truly brilliant and went above and beyond to ensure we were all as comfortable as possible while waiting. They kept regular checks on us and if anything looked like it was going the wrong way repeat observations were carried out by them. All the staff on day case deserve 100% praise and thanks for the hard work that they do on a daily basis. However sadly the same cannot be said about ward B5 station 2 as I was transferred there after my operation as I was not recovering as well as expected and from the time I arrived on b5 I was made to feel like a nuisance and in the way. It was proposed that I was going to be sent home in a black cab which I cannot climb into due to hip/back problems without any notifications to my husband who is disabled with sight loss and other physical disabilities and would not have been in a position to care for me. It cost us £60 in taxi fares for my husband to go backwards and forwards to the hospital and as we are only in receipt of disability benefits this was a large chunk out of our income.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Dudley Group NHS Foundation Trust

Thank you, Tracy, for posting feedback about your experience of Russells Hall Hospital. It is great to know that you were pleased with the care and treatment you received from our staff on the Day Surgery Unit. We have passed your kind words onto the team.

We aim to offer all our patients the very highest standards of care and the best possible experience, and so we are very disappointed that you feel we fell short of this during your stay on B5.

We understand you have since been in touch with our Patient Advice and Liaison Service (PALS) and will be meeting with the matron for this area shortly. We trust that they will be able to help you with your concerns but please feel free to get back in touch if you have any further queries. Thank you.