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Disappointed

Story from nhs.uk

"Disappointed"

About: Norfolk & Norwich University Hospital

Had been struggling for months with really disabilitating migraines that were lasting 8 hrs a day plus. Finally got to see a consultant, clinic over ran and the nurses were stood about/ wandering saying they can't go home until the last patients seen, which was me. Then the consultant was extremely rude and off hand and made me feel as though I was stupid and wasting their time. Wouldn't want to see them again.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 03/06/2016 at 10:33
Published on Care Opinion at 12:42

Dear Patient

We are very sorry to hear about your poor experience of our service and the fact that our staff were rude and dismissive after you had such a long wait to be seen. We will ensure that the neurology team receive your feedback. If you wish to make a complaint, please email complaints-team@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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