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Excellent Care.

Story from nhs.uk

"Excellent Care."

About: Royal Blackburn Hospital

My wife was admitted with an unknown condition after collapsing at home.

The care and prompt attention to her was commendable and caring. The staff were under some pressure due to many patients needing attention, but this did not in any way prevent them from acting in a very professional and speedy manner in assessing and making sure that my wife was as comfortable as possible.

Thank you to a very, very friendly, caring team

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 31/05/2016 at 09:50
Published on nhs.uk on 01/06/2016 at 02:31

Dear Joseph

Many thanks for your feedback on your experience of the care received by your wife in the

Accident and Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

I am so pleased that you found the staff acted in a very professional and speedy manner and that your wife was made comfortable. I do hope she is recovering following her visit to the Department.

I will ensure your comments are passed onto the team who I am sure will be delighted to receive such lovely feedback.

Many thanks again for commenting and Best Wishes.

Helen Ritchie

Senior Patient Experience Facilitator

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