This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Hospital clinics - waiting area furniture

Posted By Oldandbold

"Hospital clinics - waiting area furniture"

About: Crosshouse Hospital

(as the patient),

I have noticed that many attendees, self included, are seniors having mobility problems. Whereas toilet facilities are well catered for, the seating in waiting areas can be challenging. If all seats were each equipped with TWO armrests and were 2 - 4cm higher, much of the difficulty in sitting / rising would be greatly reduced.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 31/05/2016 at 10:03
Published on Care Opinion at 12:02

picture of Eunice Goodwin

Dear Oldandbold,

You raise a valuable point. Some time back, another Patient Opinion post raised the issue of seating and highlighted their specific needs, which were different to yours. This makes me think that we should have a few different seating styles which would be accessible for a variety of people's needs. I will pass to the appropriate management for their consideration.

Thank you Oldandbold for taking the time to let us see this through different eyes.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Oldandbold (the patient)

One problem with having varied seating styles is that many of those patients requiring them have a companion. The companion would then either use another special seat, or be separated from the patient. Better to try and get a "one fits all" design commissioned.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 01/06/2016 at 09:09
Published on Care Opinion at 09:17

picture of Eunice Goodwin

Dear Oldandbold,

I agree that this would be ideal if possible. Unfortunately, the last person who raised an issue required a chair without arms. I was more thinking of a row of the same kind of seats with arms and the appropriate height and a row of those without arms so hopefully everyone's needs could be met. I will have a chat with both our accessibility expert and our Estates manager in an endeavour to take this into account when replacement chairs are being sourced.

For new developments, it is easier to take these factors into account. I am aware this was the case with the new Woodland View development at Ayrshire Central hospital where extensive consultation with patients and the public was undertaken.

Thank you so much for your post, it is a very important area we need to keep in site.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Oldandbold (the patient)

If substantially designed, fold away armrests could be incorporated. OK?
I should state that rather than "tasteful armrests" it is handlebars/pushbars with grips which would be ideal.

Opinions
Next Response j
Previous Response k