"Appointment problem at fracture clinic"

About: Queen's Hospital / Trauma & orthopaedics

(as a parent/guardian),

I get a call from the fracture clinic on Monday to confirm my son has an appointment to see a doctor on Friday at 17:10pm.

So we turn up at 16:30 pm on Friday as required. The receptionist then says my sons appointment does not show on her computer. (Computer says no! ). I tell her I was told to come at that date and time. She then looks into the records and it turns the appointment is at 10:05am on that day.

The person who called me to book the appointment obviously has trouble telling the time. As a result I was advised to go to A&E who also turned us away. I finally got an appointment at the fracture clinic for the following Friday. Fingers crossed they have got it right this time round.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Hospital

Thank you for taking the time to comment and I am sorry for the confusion regarding the time of your sons appointment with the Fracture Clinic.

Your comments have been passed onto the Divisional Nurse for this area so that this can error can be highlighted to all staff.

Yours Sincerely

Kathryn Halford

Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful