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Clinical care excellent however no bedside...

Story from nhs.uk

"Clinical care excellent however no bedside..."

About: University Hospital Of North Durham

I cannot commend the staff that dealt with me highly enough,

They were kind and listened to me.

Unfortunately I and many others did not have a bedside phone or entertainment system that worked.

Last time I was there I loved listening to the hospital radio station and had a couple of requests played.

Is the system being upgraded?

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Responses

Response from University Hospital Of North Durham 7 years ago
University Hospital Of North Durham

Submitted on 26/05/2016 at 14:45
Published on nhs.uk on 27/05/2016 at 02:30

Thank you for providing feedback on your recent admission to the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received whilst on the ward.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments have been shared with the Matron for Surgery as well as the Facilities dept. who have responded with the following:

'The Trust are formally looking at all avenues to continue the broadcast of Hospital Radio and are aiming to get the service resumed as soon as reasonably possible.'

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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