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Excellent Care

Story from nhs.uk

"Excellent Care"

My daughter is under the care of Dr. We have regular meetings, and are consulted in decisions about medication and therapies. I really feel they understand my daughters needs. The meetings are never rushed, and if you leave a message your calls are always returned.

The only complaint I have is that when they dictate the minutes of the meeting, it can take a secretary 3 weeks to type and send them out.

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Responses

Response from Simon Street, Complaints and PALS manager, Sussex Partnership NHS Foundation Trust 7 years ago
Simon Street
Complaints and PALS manager,
Sussex Partnership NHS Foundation Trust

Submitted on 12/09/2016 at 13:53
Published on Care Opinion at 14:30

Thank you for letting us have your encouraging views of our Trust- it is really helpful for our staff and other readers to know how it feels to use mental health services.

I have passed the comments about delays typing up notes to colleagues in my team so that we can incorporate them in our improvement work.

Finally I apologise for the slow acknowledgement of your post - we are putting in place a better system so that there are no such delays in the future.

kind regards

Rachael Kenny

Patient Experience Team

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