"Rude staff"

About: St Thomas' Hospital / Maternity care

(as the patient),

I've attended this unit on more than three occasions. Some staff are very rude and very 'matter of fact' about everything. When I recently attended the staff openly informed everyone in the waiting room of my past miscarriage. For them, they really don't care about privacy. I truly hate attending this place. There needs to be more considerate staff.

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Response from Beth Wilcox, Complaints Manager, Guy's and St Thomas' NHS Foundation Trust

Dear Ava01,

I am sorry to hear about your poor experience and that your confidentiality was not preserved. The maternity service would be more than happy to look into what happened, and make sure that our expectations about confidentiality and sensitive communication are reinforced.

If you could give us some more detail such as the dates you visited, we could take matters up with the staff concerned. You can contact the complaints team on 020 7188 3514 or our Patient Advice and Liaison Service on 020 7188 8803/8801.

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