"Issues with CT scan and planning appointment"

About: Weston Park Hospital

(as the patient),

I visited for my planning appointment for radiotherapy for breast cancer. I was scared and anxious. First lady introduced herself by name but not job role. No other staff gave their names or roles - except consultant. I did not like having to go from room to room etc without a bra in a gown in what is essentially a public area. In ct scan room there is no curtain between scanner and the door to waiting area which was disconcerting when you are lying there half naked. I was told -not asked- by a young man to lie on scanner with all top half clothing off. The three people in the room stood and looked at me. I started to climb on to bed intending to take gown off at last minute but young man abruptly said to take off gown. I did but no one offered to take it from me so I passed to young man who looked put out! No attempt was made to try and cover me or maintain privacy and dignity as I climbed on to the scanner. At a recent MRI scan the staff very deft with the gown to keep you covered where possible. I think one of the people in the room was a student but I was not introduced or asked if it was OK. It was not a problem but I should have been asked. I felt very much like I was a patient on a conveyor belt not a person. I know they are busy but I think there is always time for some care and compassion and a "hello my name is".

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Molly Louise

I was very sorry to hear of your account as a patient undergoing a CT scan and that you were not shown the level of dignity and respect we would expect our staff/students to show.

I will be escalating your concerns to the senior managers within the department for them to look into this matter but would be pleased if you could contact our Patient Services Team (PST) if you wish the Trust to formally respond to you. The team will require further details so that we can write to you. The team can be contacted by telephoning 0114 271 2400 or by emailing pst@sth.nhs.uk. They are available betwen 8:30 and 5 and a message can be left on the answermachine outside of these hours and a member of staff will then get back to you.

Kind regards.

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