"Taking my fear away"

About: Royal Shrewsbury Hospital

I attended the breast clinic after finding a lump . I was given an appointment within a few days. I was seen by a sympathetic consultant who understood my fear. The staff from receptionist to radiography were wonderful. Their calm and understanding manner helped me face the treatment I need. I was consulted and given the facts in a very positive way. The clinic was spotless everyone I spoke to was impressed with the dignity and respect we were shown. I can face the treatment knowing that I am in good caring hands,in a clean and friendly environment. Thank you all.

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

Thank you very much for sharing your feedback with us following what must be a frightening time. I am delighted that you were afforded the care and attention from my colleagues that you might expect and that you felt able to continue to your proposed treatment with the right amount of knowledge and support.

Thank you again for your feedback.

Kind Regards,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful