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Last minute appointment cancellation

Posted By Fauldsire01

"Last minute appointment cancellation"

About: University Hospital Ayr / Cardiology

(as the patient),

I have waited months to finally see a Cardiologist for my initial consultation, only to have someone call me at work a couple of hours before my appointment advising me it was cancelled. She couldn't give me a reason or advise how long I should expect to wait for it to be rescheduled.

I have been very concerned about the issue affecting me and this appointment was so important to me, as my GP cant treat me until he knows exactly what is the cause of my chest pains. As a younger woman, this is of significant concern.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/05/2016 at 14:26
Published on Care Opinion at 16:02

picture of Eunice Goodwin

Dear Fauldsire01,

You must feel disappointed, frustrated, annoyed etc .............. (And maybe a few un-publishable words). I have tried to find out if any clinic was cancelled today but without your personal details e.g. your name, CHI number or date of birth, I can't really find out what happened.

If you wish to contact me I can try to find out more for you. At the very least, I may be able to get an idea of when you may be seen. If I can be so cheeky, I would like to explore this for you today before the holiday weekend, but you would need to contact me today if it suits you. If you can, please contact me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk.

I am sorry you have had this disappointment and I value the opportunity to help if I can, so thank you for letting us know about it.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Fauldsire01 (the patient)

Hi Eunice, thank you for such a prompt and helpful response. I have actually came home from work tonight to a further appointment letter, with it rescheduled to mid-June, so I don't have a lengthy wait and at least I can plan around it again at work. Thank you again for your response,

Regards

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 31/05/2016 at 08:28
Published on Care Opinion at 08:47

picture of Eunice Goodwin

You are most welcome, I hope the outcome is the best,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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