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Outstanding service provided by staff at A&E Dept

Story from nhs.uk

"Outstanding service provided by staff at A&E Dept"

About: Kettering General Hospital

On Monday evening 23 May 2016 I had to attend the A&E Dept of KGH. I am writing

to compliment all the staff on their outstanding performance and attention to detail on my

particular case.

The attitude and patience of all the staff from Reception to final discharge was above reproach.

With the influx of patients on this particular evening

the attention to my case was very impressive.

The friendly and courteous approach

made me feel very comfortable and secure in the knowledge that the staff were concerned about my feelings and comfort.

Please pass my sincere thanks to all

concerned.

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Responses

Response from Kettering General Hospital 7 years ago
Kettering General Hospital

Submitted on 03/06/2016 at 13:17
Published on nhs.uk on 04/06/2016 at 02:30

Your wonderful and very positive feedback has be gratefully received by the Accident and Emergency (A&E) team. The evening you alluded to was a particularly challenging shift and with high numbers of attendances over a short period of time. I am pleased you felt all your needs were attended to, in a courteous and professional manner.

Kindest Regards

Rebecca Norton

Emergency Department lead Nurse

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