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First CT Scan

Story from nhs.uk

"First CT Scan"

About: Heartlands Hospital

Just wanted to say a big thank you to all the staff at the CT scanning department, was quite nervous, but each and everyone there put me at ease. Especially the radiographer, who explained everything to me.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/06/2016 at 11:38
Published on Care Opinion at 14:28

Dear Jayne O'Driscoll

Thank you for your kind comments about your recent experience in our CT Scanning Department at Heartlands Hospital.

Im so pleased to read that all of the staff you encountered helped to put at ease and soothe your nerves, in particular the radiographer who explained everything to you throughout.

I will ensure that your feedback is highlighted to the Radiology Management Team who will be thrilled to read your comments and ensure that it is shared and communicated to all of the radiology and CT team.

I hope this is acceptable and thank you once again for taking the time to provide your feedback, it is very important to us.

Kind regards

Marie Helebert

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