"Fractured leg"

About: Countess Of Chester Hospital

Overall very satisfied with the whole experience - my heart sank when I realised my Friday evening was going to be spent in A&E holding a tea towel full of ice on my sons leg. Around 4 hours in total - All the staff that dealt with us were professional and friendly. We left with a follow up appointment at the fracture clinic and some stronger pain relief - which was needed as my son slipped getting back into the house and landed on his injured leg ! Twit !

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Response from Countess Of Chester Hospital

Dear Jint

We were sorry to learn of your son's injury but would like to thank you for kind comments about the treatment and care he received in the Emergency Department recently.

This is much appreciated and will be fed back to all of the staff mentioned in your message.

We aim to see and treat patients within 4 hours in the Emergency Department and were glad that your son received the necessary treatment and care.

We hope that he recovers soon from his injury and would like to wish him well for the future.

Thank you once again for your kind words.

Best wishes,

The Patient Experience team

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