I was urgently referred to the ENT dept. by my GP, because I have a growth in my throat. I saw a Consultant within 2 weeks and they decided that I need to have a Panendoscopy, still within a 2 week pathway.
I was sent to the ward to have pre-op tests and after the necessary tests etc. I was informed that I would receive an appointment soon. The 2 weeks have now passed and I have had no appointment.
This morning, (20 May) I telephoned the ENT appointments department and I was greeted by a message saying .. this telephone is manned from 09.30am until 4.30pm, Monday to Friday. Well it obviously isn’t, otherwise someone would have answered it, but instead, I was asked to leave a message. I left a message and now i wait in the hope that someone might call me back!
Your administration is very poor and lets not only it’s self down, but also the patients and the medical staff.
"Appointment"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted via nhs.uk
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