"Staff were polite and professional"

What I liked

Staff were polite and professional

What could be improved

My 95 year old mother with dementia, spent 18hrs in A&E as there was no bed to admit her to. She was assessed as in need of fluids, it took six hours for the first drip to be administered. The drinks machine in A& E was broken, we had to ask for a door to be unlocked to get some water for my mother and ourselves whilst we waited.

Anything else?

The paramedics had to wait for 30 mins when my mother arrived to hand her over to the A&E department - there must be a better use of paramedics time.

I would welcome the opportunity to discuss with a representative of the hospital how this could have been managed better.