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Staff nurse in charge

Story from nhs.uk

"Staff nurse in charge"

About: Accrington Victoria Hospital

I visited the minor injuries on 18/05/16 at 20.10. My daughter was in lot of pain with a big blister on bottom of foot that had come up and needed treatment. When i arrived there was nobody in waiting room or cubicles just four nurses. I was spoke to by the nurse in charge who asked why i was coming in at that time and was gonna make them all late. I was was disgusted by that remark and i know that they dont finish till 20.30.

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Responses

Response from Accrington Victoria Hospital 7 years ago
Accrington Victoria Hospital

Submitted on 25/05/2016 at 10:16
Published on nhs.uk on 26/05/2016 at 02:30

Many thanks for your comments regarding your experience with your daughter at the Minor Injuries Unit at Accrington Victoria Hospital and thank you for taking the time to do so. I do hope your daughter is recovering from her injury.

I am so sorry for your experience and I would appreciate it if you would contact me to provide more information so that I can investigate further. I can be contacted on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk

Again, I apologise and hope to hear from you soon.

Kind regards

Helen Ritchie

Senior Patient Experience Facilitator

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