"Waiting a year for appt for support"

About: Hillingdon Hospital

I would not advise anyone go to this hospital! I was referred here last yeAr in march for an issue with my shoulder........... Roll foward 15 months and just due to the fact of me chasing things up I have just got my appointment because they forgot about me! I have two letters also stating that I would benefit from surgical intervention and u guessed it I am referred back to start the whole process again! Pointless! I have wasted a year for nothing if I wouldn't have chased these incompetent people I would stil be waiting! They all blame each other and still try to deny me my medical care I need! No dates are available to see a urgen and have to wait about 3 months to get my support after this date! What an absolute joke the NHS really is! Shame on u all!

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Response from Hillingdon Hospital

Thank you for taking the time to leave your feedback. I'm really sorry to read of your experience and the difficulties you have had in securing your appointment for your shoulder. I'd be really grateful if you could provide me with some more details so that we can feedback to the team. If you could contact our PALs team on pals@thh.nhs.uk with your details we can share the learning with the Department. Sasha Roberts, Senior service Manager

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