"A&E Department and staff ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

What I liked

A&E Department and staff are simply outstanding. Cheerful, efficient and effective. The best NHS experience I have ever had and they so deserve public recognition for this.

Fracture Clinic also provide great care - very diligent, even when working under difficult circumstances.

What could be improved

I had to stay in the BUPA Wing as an NHS patient. Some of the nurses - about 3 or 4 - chatted loudly and incessantly for hours on end. They seemed to think that the pleasures afforded by the social aspects of their work outweighed the needs of the patients. It sometimes felt more like a Wetherspoons than a hospital. They seemed to have utter disregard for the fact that people ill in hospital might need as much peace and quiet as possible, not a continuous running dialogue on the private lives of the nurses which incidentally happened to be very boring after the first 30 mins. I felt sorry for any long stay patients there.

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Response from Queen Elizabeth I I Hospital

Thank you for your comments, which were very helpful. We were delighted to learn that your experience of the QEII's emergency services were so good - we'll be passing on your appreciation to the teams involved.

Understandably we were more concerned about what you had to say about the private inpatient unit at the QEII. Called Elizabeth House and although managed separately, it is still part of the Trust. As such, we expect its staff to adhere to the same standards of care, especially around privacy and dignity, for its patients. We will ensure that its staff get to read your feedback.

In the meantime, thanks again for letting us know about your experiences of the QEII and wish you a continued good recovery.

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