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was in a&e with my son fri 13th got there...

Story from nhs.uk

"was in a&e with my son fri 13th got there..."

About: Queen's Hospital (Romford)

6 hrs in a & e far too long i think triage nurse was very roude doctor was nice tho

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Responses

Response from Queen's Hospital 7 years ago
Queen's Hospital

Submitted on 12/08/2016 at 17:14
Published on nhs.uk on 13/08/2016 at 02:30

I’m sorry to hear of your long wait in our Queens Emergency department. Thank you for taking the time to make us aware of your experience, I was very sorry to read of the long wait you encountered in our Emergency Department. Unfortunately, we are not able to determine how many patients are going to access our Emergency Department on any one day and patients that do access the service are triaged based on their clinical need, which can sometimes result in a patient waiting longer than originally anticipated. If you would like to discuss your concern further on 01708 435454 or email them at PALS@bhrhospitals.nhs.net please contact our Patient Advice and Liaison team

Yours Sincerely

Kathryn Halford

Chief Nurse

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