"Paediatric department"

My daughter has regular reviews (or supposed to) with the paediatricians, I only get an appointment when I take time to phone and enquire about her appointment date. She was due an appointment in January 2016 but it never came through. She was admitted March 2016 via a&e and on discharge papers was to be reviewed in 6/8 weeks time. Supprisingly the appointment never came through so I phoned and enquired about her appointment to be told she had been discharged.

PALS contacted and an appointment was booked for June 2016. Within 7 days (of dates on letter) her appointment has been changed twice. As far as I'm concerned this is extremely poor, 1 that I have to telephone the hospital to enquire about appointments, I thought hospitals allocated an appointment through the post, I thought you had to call your gp to book appointments and 2 for the receptionist to tell me my daughter had been discharged and inform me that the hospital have different paper work to my discharge notes.