"Great visit to endoscopy suite crosshouse hospital"

About: Crosshouse Hospital

(as the patient),

I was dreading my appointment, I didn't know what to expect as I hadn't had good experiences previously in other departments and in other hospitals.

I need not have worried. All staff were friendly and courteous, my care was excellent. Special thanks goes to the kind nurse who supplied me with a heated blanket.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear caesaria,

I am delighted to hear your care was so good in the endoscopy unit and I will certainly pass this to the team. On another note, I was saddened to hear you had previously not had good experiences. if you would like to talk about them, please call me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk.

Thank you for taking the time to tell us about your experience.

Best wishes,


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