"Good experience at A&E and with surgical team"

About: Princess Alexandra Hospital (Harlow)

I recently took my son to A&E and he underwent an emergency appendectomy. The staff who dealt with us were very kind and professional. I am a member of staff in another part of the hospital myself. I was impressed that we were seen by the surgeon on call who decided to operate that night. My son was operated on at 11pm I was notified that all was well at 1am and before 1pm the next day he was discharged home! He is doing well, the only improvement could have been a follow up call just to check that all was well and answer any queries we might have had following the operation.

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Response from Princess Alexandra Hospital

Dear Jean,

Thank you for your comment and for the recommendation about how to improve care, it is clearly very heartfelt and supportive, so thank you. It is true that some patients, families and carers are left without good after care once the have received a service and so we are aware of this.

Please rest assured we are working to address this issue and thank you so much for taking time to post a comment.

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