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Telephone service

Story from nhs.uk

"Telephone service"

About: Newark Hospital

The quality of the telephone service at this hospital is appalling. The main operator answering time is way too long. Additionally, asked to speak to dermatology reception., informed as extension 5751, no response twice. This is just not good enough.

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Responses

Response from Newark Hospital 7 years ago
Newark Hospital

Submitted on 12/05/2016 at 12:12
Published on nhs.uk on 13/05/2016 at 02:31

I am sorry to hear that you have experienced problems in contacting the hospital and will ensure that this feedback is passed to both our Patient Services Manager and Switchboard Manager.

Should you wish to discuss this matter further please do not hesitate to contact the Patient Experience Department on 01636 685692 (direct dial).

Kind regards

Patient Experience Department

Newark Hospital

01636 685692

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