"Haematology Department, Solihull & Heartlands"

About: Heart Of England NHS Foundation Trust

I was referred to Solihull Haematology by my doctor and attended on 10 May.

Sadly the appointment was at 4 pm and

I arrived at 3.45 pm but .due to a local mix up of files after


I was not taken to the consultant until 4.20 pm.

The member of staff was excellent and courteous but because of time was unsable to aarranger to give me blood test or X ray ,We mutually agreed for me to be seen at Heartlands which is more convenient to my home .

This they arranged shortly and I visited Ward 19 Day on 24th march but they were not aware of my atrial fib and need to give up Apixoban for 7 days.

This was revised to 5th April when I was seen the Nurse Practitioner& Assistant. They were wonderful and courteous in explaining bone marrow biopsy.

. I subsequently attended Heatlands for skeletal

X Rays and for full blood for test. On 6th May I attended Solihull to see the consultant..

Excellent reception. I also receive. copies of letters to my Doctors. As with Dematology, Cardiology and Haematology all very friengly and caring treatment.

Stan Harrison

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr Harrison

Thank you very much for your post regarding your patient experience at both Solihull Hospital and Heartlands Hospital under our Haematology Department.

We are very grateful that you have taken the time out of your day to post your feedback and I will ensure that it is highlighted to the Senior Clinicians and Management Team for The Haematology Department who will be thrilled to read your feedback and ensure it is communicated to all of the Haematology Team. I will also ensure your feedback regarding our Dermatology and Cardiology Departments is communicated appropriately to the relevant senior team.

I hope this is acceptable and thank you once again, your views are extremely important to us.

Kind regards

Marie Helebert

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