"My Mums operation day"

My Mum Barbara was due her knee replacement today (monday 9th May2016). She fasted from midnight, the night before and arrived at Trinity Ward at 7.30am. She kept being fobbed off when it was going to be her turn but by 3pm was told the operation was not going to happen today.to go home and wait for another day. I have been shocked and appalled at how my lovely mum was treated today. She has got herself so upset and feels very let doen. When she is to return for another day I would like you to inform her whether she is on the am or pm list and dont leave her sitting there all to be cancelled, its an appalling way to treat a lady.