"Cancelled Operation and lack of..."

About: Nottingham Woodthorpe Hospital

I was supposed to be relieved of this excruciating hip pain last Wednesday May 4. Well it was originally booked April 30 - then lost - then rebooked. But at the pre-op April 21, I was sent by the nurse to see my GP because a heart condition was detected. Someone cancelled my operation – but not in writing to me!

I took my prescription and I saw my GP May 3. – the day before I’d due to be operated on!

They said the condition was under control and to get onto the hospital without delay. The notes were sent pm May 3 to Woodthorpe. At 3pm on May 4 they’d not been forwarded to the people who matter. A simple photocopy provides notes to both nurse and anaesthetist at the same time but they were sent to nurse to send to anaesthetist.

The GP is happy that no more can be done.

By 4pm Friday I called the nurse who said could I make an appointment with the anaesthetist May 20 - 5 weeks after my original pre-op. No date for an operation!!! Why so long? I should be in recovery by now. Yet no one seems to care about the agonising pain, the stress of trying to stand let alone work and to manage a business (with no one to deputise, no sick pay and where clients simply go elsewhere if you do not perform. No new date for the operation that would give me my life back again.

Walking sites is agony - standing to train is agony. I am due to play a festival July 18 - no problem with the original date. Now in jeopardy. No one listens or returns calls. No urgency to rectify a situation that has gone bad.

I have phoned every day - no one calls back, no one shows any urgency or empathy.

I'm supposed to be de-stressing - this adds to whatever stress I had 100 times over.

Story from NHS Choices

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Response from Nottingham Woodthorpe Hospital

Thank you for your feedback about your stay at our hospital.

We are disappointed that the service has not met your expectations and would like to have the opportunity to review in detail and respond to your queries.

Please would you contact the General Manager in order for us to formally acknowledge your issues and respond in detail.

We value our patients’ comments as it is only by listening to these that we can continue to develop and improve the service we offer.

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