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my fathers A and E

Story from nhs.uk

"my fathers A and E"

About: Horton General Hospital

my father had a fall at home and got taken by ambulance to a and e and there my father stayed had some tests done and there my father wasn't changed or bathed until he moved wards as not very happy about and also felt that the communication was poor between hospital and next of king as didn't get told regular updates and also he got moved without me being told to when visited found out he got moved and also when I got there he told me about this situation about being in same clothes and not bathed until moved wards witch im not happy about either and I did feel that the staff had abit of attitude towards me and also lack on information when giving updates.

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Responses

Response from Horton General Hospital 7 years ago
Horton General Hospital

Submitted on 18/05/2016 at 14:51
Published on nhs.uk on 19/05/2016 at 02:30

Thank you for your comments regarding your father's experience in the Accident and Emergency department at the Horton General Hospital.

I am very sorry that your experience was not at the high standard that we expect to provide.

Please be assured that your feedback will be passed onto the service managers responsible for A&E. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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