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Care Opinion

It would be really helpful if ...

Story from nhs.uk

"It would be really helpful if ..."

About: Queen Victoria Memorial Hospital (Herne Bay)

(as the patient),

What I liked

It would be really helpful if the clinic times were displayed on the website. I needed to attend the hospital for a blood test and it took me ages to get through on the telephone to find the opening times.

If the times were displayed on the website it would save people bothering the receptionists each time they had a query.

What could be improved

Information clearly displayed on website.

Anything else?

Nope.

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Responses

Response from Queen Victoria Memorial Hospital 9 years ago
Queen Victoria Memorial Hospital

Submitted on 26/01/2015 at 10:16
Published on nhs.uk on 27/01/2015 at 00:00

Hello, Thanks for your comments. We are very sorry that your experience was not entirely satisfactory on this occasion. Please note that a lot of the outpatient services at this hospital are provided by East Kent Hospitals University NHS Foundation Trust rather than Kent Community Health NHS Trust, so you may find it useful to look on their website for more details. Apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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