"Poor treatment by ambulance staff"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My disabled husband fell in his bathroom, we called 999 and waited, then had to call again, waited an hour. When they came, they moved my husband and raised him on an air cushion, which he screamed in pain throughout. They moved him into his wheelchair, didn't examine him and said it was spasms in his leg and to take some paracetamol. Then they left.

We helped him in to bed, later we had to call again, because he was in so much pain, different paramedics came took one look at his leg, and said they wouldn't touch his leg as his hip was broken, they took him to hospital where the doctor confirmed his hip had a spiral break, in 3 places. He had it repaired.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Dear Islabean

Thank you for taking the time to share your feedback - I hope your husband is recovering well.

I am sorry that you and your husband have had this experience.

The detail you have provided here has been anonymised, so I am to locate the details of the 999 call and susequent ambulance attendance, so I cannot direct comment on the event.

However, we would welcome the opportunity to look into the care provided to your husband; if you would like us to do this may I ask you to contact our Patient Experience Team on either swast.patientexperience@nhs.uk or 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.


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