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sent home with elderly dad at 1.15am

Story from nhs.uk

"sent home with elderly dad at 1.15am"

About: Good Hope Hospital

Dad went in good hope by ambulance to A and E after being found from a fall left for hours on trolley then blood pressure and heart checked no checks was made for injuries from fall we were then sent home 1.15 in the morning I struggled to get dad in car in fact he fell on knees luckly ambulanceman helped me he had another fall and ended up at heartlands who have been amazing and done all the checks now admitted and getting care he needs

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 15/06/2016 at 17:51
Published on Care Opinion on 16/06/2016 at 09:18

Dear Anonymous

thank you for your post regarding your attendance at Good Hope Hospital Accident and Emergency Department with your elderly father.

I am sorry that you are concerned about the experience and the assessment of your father, and would like to investigate this in more detail. To enable me to do this, I would require some information from you. I would be most grateful if you could contact me at your convenience either by telephone on 0121 424 0808 or by email: marie.helebert@nhs.net.

I look forward to hearing from you and do hope that your father is feeling better now following his admission to Heartlands Hospital.

With kind regards

Marie Helebert

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