"Hotel ward 18"

About: North Tyneside General Hospital

Hotel ward 18 is absolutely amazing.

From the moment I arrived on the ward the care was fantastic.

The staff not only looked after me and the other guests really well we also had some great entertainment. The nurses and healthcare were very cheery and I especially liked the the in house band when the nurse was busy they would sing along to cheer everyone up.

They have their on comedy duo on the ward as well, the 2 cleaners are like Ant & Dec cheering us up with humour and cups of tea.

If I ever get ill again I would love to go back to this ward.

Story from NHS Choices

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Response from North Tyneside General Hospital

Dear Sir/Madam,

It’s just lovely to read that you received amazing care on Ward 18, that’s just how we’d want things to be - I know your kind words will be greatly received by the team.

Your confidence and trust in the quality of our care means a great deal to us – important to know we can maintain high standards whilst keep your spirits up at the same time.

Should you ever need us again, our team will be on-hand.

All the best and thanks again,


Annie Laverty – Director of Patient Experience

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